Frequently Asked Questions
Everything you need to know about our premium Italian fibers.
Where are your yarns sourced from?
All our yarns are exclusively sourced from historic mills in the Tuscany and Piedmont regions of Italy, ensuring authentic craftsmanship and heritage quality.
How long does international shipping take?
We ship worldwide directly from our Italian warehouse. Standard international shipping typically takes 7-12 business days, while express options arrive within 3-5 business days.
Are the colors on screen accurate to the physical yarn?
We use professional studio lighting to capture the most accurate color profile. However, please note that dye lots can vary slightly and screen calibrations may differ.
What is your return policy for luxury fibers?
We accept returns on unused, unwound hanks and skeins in their original packaging within 30 days of delivery. Custom-dyed or sale items are final sale.
Do you offer wholesale pricing for designers?
Yes, we provide tiered discounts for verified knitwear designers and boutique craft shops. Please contact our trade team with your business credentials to apply.
How should I care for my finished Italian wool garment?
To preserve the natural fibers, we recommend hand washing in cool water with a pH-neutral wool detergent and laying the garment flat to dry away from direct sunlight.