Returns & Exchanges
We want you to be completely satisfied with your premium Italian yarns; therefore, we offer a 30-day return window for all unused and unopened skeins in their original condition. Please note that custom-wound yarns and sale items are considered final sale and cannot be returned.
Initiate Your Return
Log into your account or use our guest portal to select the items you wish to return and receive a Return Authorization Number.
Prepare Your Package
Securely pack the unused yarn in its original packaging, ensuring the labels are intact and the fiber is protected from moisture.
Ship to Our Warehouse
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned yarn, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing